PRE-CONFERENCE LECTURE:

Customer Connections along the Innovation Spectrum

 

The talk will demonstrate the power of creating a "movement" around utility objectives that customers can be part of at the macro level and how the latest augmented reality, spatial mapping, and optical character recognition technology are being leveraged to deliver more choice, ease, and assurance to utilities and their customers. It juxtaposes the human elements and cutting edge tech components of delivering DSM programs and the critical nature of both.